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This lesson will show you how to reverse a payment made on a job that has moved to paid status

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Go to Invoicing

Go to Invoicing

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Click Paid tab

Click Paid tab Double click the job you wish to reverse the payment on

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Change the job status to Work Order, click Save

Change the job status to Work Order, click Save

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Re-open the job by double clicking it

Re-open the job by double clicking it

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Change the job status to Completed, click Save

Change the job status to Completed, click Save

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Click Invoicing again to refresh the invoicing page

Click Invoicing again to refresh the invoicing page

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Go back to Awaiting Approval

Go back to Awaiting Approval 1. Select and tick the job 2. Click Receive Payment

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To remove any payments made, hover on the amount and click the red icon

To remove any payments made, hover on the amount and click the red icon

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To confirm, click Yes and that’s it!

To confirm, click Yes and that's it! The job will now have no payment recorded to it.
Last modified on February 10, 2026