ServiceM8 Help Center

Jobs and scheduling

What are Job Categories?

Understand what Job Categories are and how it works in ServiceM8.

To view, organise & run basic reports by different job types or characteristics, you can use Job Categories.

You can create custom Job Categories in the Online Dashboard, and assign a Job Category in the job card (next to ‘Job Status’).

Go to Account > Settings > Job Categories to edit existing categories, or create new ones:

Job Categories in account settings

Editing and creating job categories

You can then assign a Job Category as part of creating & editing jobs:

Assigning a Job Category in the job card

You can also create filters to view jobs by Category in the Dispatch Board:

Creating a filter by Job Category

Filtered job list by category

Colours set to Job Categories provide a quick way to visually distinguish jobs on the Staff Schedule:

Category colours on staff schedule view

You can check or edit the Job Category colours in Settings > Job Categories.

Job Category colour settings

You can also view breakdowns of job volume & revenue by Category in the Reports tab:

Reports showing job data by category

And, when exporting your jobs to Excel it is possible to segment the data by Category:

Excel export segmented by Job Category

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