How to delete notes, photos, and other attachments from the Job Diary

The Job Diary is your permanent record of all activity on a job. To avoid unintentional deletions, content cannot be removed from the Job Diary using the ServiceM8 App. However, if you need to remove notes, attachments, photos or videos from a Job Diary, you can do so using the Online Dashboard.

Email and SMS message entries are job communication records. They cannot be deleted using the note, attachment, photo, or video removal steps in this article. If you need to control whether staff can see email and SMS activity in the Job Diary, review the Show Email/SMS Messages setting in Security Roles Reference.

To open the Job Diary from the Online Dashboard:

1. Go to Dispatch Board.

1. Find and double-click the relevant job.

The Job Diary is the right pane of the Job Details tab. You can remove notes, file attachments, photos, and videos from the Job Diary.

To remove a note or file attachment:

1. Hover your mouse over the note or file you want to delete. Click the down arrow that appears.
2. Click Remove.

1. Click Yes to confirm removal.

To remove a photo or video:

1. Click the photo or video you want to delete.

1. Click Actions.
2. Click Delete.

1. Click Yes to confirm deletion.