Let’s take a look at the standard filters:
Note: If you are using Queues, each Queue will have it’s own filter automatically. While default filters cannot be modified, you can create you own filters.
Here’s how:
Open the ‘Manage Job Filters’ view in the Dispatch Board by clicking on the filter icon
Click New Filter
Give your new filter a name
Tick and untick the options available to create your desired job filter
Note that the job list on the right will adjust as you make changes, so you will know when you have the right settings.
When you are finished adding filters, simply click the Save Changes button to start using them in the Dispatch Board.
Note: Custom Filters are available to all staff automatically.