How Two Way Email works

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Introducing Two Way Email, now when your customers reply to emails sent from ServiceM8, their replies will automatically be added to the job diary. With the job diary now telling the full story of all client communication, you can provide even better and faster service.

You will have to active this add-on to make this new feature available on your account.

Go to Settings

Go to Settings

Click ServiceM8 Add-ons

Click ServiceM8 Add-ons

Locate the Two Way Email add-on, click the switch to turn it on

Locate the Two Way Email add-on, click the switch to turn it on

To see it in action, create a new email

To see it in action, create a new email

The client replies to your email

The client replies to your email

The client's reply is added to the job diary

The client's reply is added to the job diary

Customer replies are also forwarded to your email address

If you reply to a customer email that's been forwarded to you by ServiceM8, we'll add your email to the job diary and forward the reply to the customer. So you can continue using your email as you always have, with the added benefit that you'll have a record in ServiceM8 of both sides of the conversation.

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