How to record and save videos to a job

Recording a short video is an easy, powerful way to capture issues in the field and share information with your client or your team members. This article reviews how to record videos using the ServiceM8 App and save them directly to a Job Diary.

If you need to save videos to a Job Diary that were not taken from the ServiceM8 App, see this article.


To record a video from the ServiceM8 App:

  1. From the Jobs view in the ServiceM8 App, tap the relevant job.
tapping a job
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  1. From the Job Actions bar, tap Camera.
    • If Camera is not a one-tap icon on the Job Actions bar, tap More (...), then tap Camera.
      • If Camera is not an available option when you tap More (...), tap Edit Actions and add it. See this article for more information.
tapping camera
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  1. Tap Video.
  2. Tap the Record button to start your video.
    • Videos recorded in ServiceM8 cannot be longer than 30 seconds. If you need more time, create multiple videos.
    • If you have previously disabled microphone access and you want to include audio with your video, you need to allow microphone access (see bottom of page for more information).
tapping video and record button
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  1. Tap Record again to stop recording.
  2. Tap the thumbnail to review your video.
stop recording and tap thumbnail
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  1. Share, tag, or delete videos directly from the review pane. When you are satisfied with your videos, tap Done.
share, tag, delete, then done
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  1. Tap Save.
tap save
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Saved videos will be saved to the Job Diary.

sample saved video in job diary
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Adjusting microphone settings

To record audio with your video, your iPhone or iPad settings must allow ServiceM8 to access the microphone.

You can toggle microphone access on or off by going to Settings > ServiceM8 on your mobile device.


adjusting microphone settings on mobile device
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