I'm not receiving push notifications on my iPhone/iPad

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When are notifications sent to my iPhone/iPad?

Notifications are automatically sent to staff members with a logged in iPhone/iPad device from ServiceM8 when: 

  • A job is scheduled for them (of a schedule job booking is changed) within the next 48 hours
  • A job is dropped onto their staff icon (Instant job dispatch)
  • A message is sent to the staff member using the dispatch board (click on their staff icon)

Why am I not receiving notifications?Usually this is due to Push Notifcations not being enabled on your device, or enabled for the ServiceM8 app.

 To prevent some apps sending you annoying messages, you have to allow each app to send you notifications. When you first launch the ServiceM8 app, you will be prompted to allow push notifications - you need to click accept to receive ServiceM8 Notifications.

 To double check your ServiceM8 notications are enabled:

Go to Settings

Go to Settings

Scroll down to the ServiceM8 icon and tap it

Scroll down to the ServiceM8 icon and tap it

Tap Notifications

Tap Notifications

Make sure notifications are on for Sounds, Alerts and Badges

Make sure notifications are on for Sounds, Alerts and Badges
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