ServiceM8 iOS & Device compatibility

The latest version of the ServiceM8 app (12) requires devices capable of running iOS 15 or later:

Apple Device
Can run ServiceM8 12
iPhone 15, 15 Plus, 15 Pro & 15 Pro Max
iPhone 14, 14 Plus, 14 Pro & 14 Pro Max
iPhone 13, 13 Pro, 13, Pro Max & 13 Mini
iPhone 12, 12 Pro, 12 Pro Max & 12 Mini
iPhone 11, 11 Pro & 11 Pro Max
iPhone XS & XS Max

iPhone XR

iPhone X

iPhone 8 & 8 Plus

iPhone SE (Gen 2 & 3)

iPhone 7 & 7 Plus

iPhone 6s & 6s Plus

All iPad Pros

iPad (Gen 5, 6, 7, 8 & 9)

iPad Mini 4 & iPad Mini (Gen 5 & 6)
iPad Air (Gen 3 , 4 & 5) & iPad Air 2

Features requiring iOS 16 or later:

  • Room Scan (also requires a LiDAR iPhone/iPad)
  • Tap to Pay on iPhone (also requires a compatible iPhone)
  • Live Activities
  • Image Text Recognition
  • Daily Shift Summary

Features requiring iOS 15 or later:

  • Text from Camera
  • AI Time Tracking

Features requiring certain iPhone/iPad technologies:

Tap to Pay on iPhone is only available on certain iPhone models, being an iPhone XS or later. Tap to Pay is not available on iPads.

Room Scan requires an iPhone or iPad with LiDAR technology. As at September 2022, the following iOS devices have LiDAR Scanners and therefore support ServiceM8 Room Scan:

  • iPhone 15 Pro & 15 Pro Max
  • iPhone 14 Pro & Pro Max
  • iPhone 13 Pro & Pro Max
  • iPhone 12 Pro & Pro Max
  • iPad Pro 11-in (Gen 2 & 3)
  • iPad Pro 12.9-in (Gen 4 & 5)

Features only available on iPad:

  • Separate Staff Schedule tab
  • Scribble

Features only available on iPhone:

Which type of device do I choose for field staff?

There is no right or wrong Apple mobile device for field staff.

iPhones are great because they’re easy to carry on you at all times, and therefore easier to get out and check something, take a photo or record a note. Plus, you only need one mobile device.

iPads are great if you need a larger display, perhaps if you complete a lot of forms on site, annotate photos or draw diagrams through ServiceM8. iPads can also be a bit more transferable between team members, which may be a consideration.

Choosing relatively new devices which are capable of running the latest iOS version will result in a better experience, and a longer window of access to new versions of the ServiceM8 app as time passes.

Note that the ServiceM8 app is only available on Apple mobile devices.

Ongoing device & iOS support considerations

ServiceM8 is constantly working to improve and update the ServiceM8 app, which is available exclusively on iOS mobile devices (i.e. iPhone, iPad, Apple Watch) — more info on the reasons why here.

We immediately support major iOS updates with aligned updates of our own, consistently incorporating the latest iOS features to make ServiceM8 more accessible, intuitive and useful. This means that on a rolling basis, the latest version of the ServiceM8 app will only be available to download on devices capable of running an iOS within one or two versions of the latest version. 

For example, in September 2022, iOS 16 was released, and the ServiceM8 11 app was released shortly after. A device capable of running iOS 14 is able to download ServiceM8 11, however a device that only supports up to iOS 13 will not.

For devices which become unable to run the iOS version required to download the latest version of the ServiceM8 app, they will still be able to access an older version of the app — however, they will not be able to download the latest version of the app. 

Further, some ServiceM8 features require device-specific and/or iOS-specific features (e.g. ServiceM8’s Room Scan requires iOS 16  + a device with LiDAR technology). 

ServiceM8 will continue to support older devices and iOS versions, however the use of relatively recent devices and the current iOS version will yield the best results and user experience. 

These are considerations when setting your field staff up with iOS devices.

I can't find the ServiceM8 app on the App Store?

If you can't find the ServiceM8 app on the App Store, it's most likely because you are searching on an older Apple device running an iOS version that the latest ServiceM8 app does not support. 

First, you should review the above table to see whether the latest ServiceM8 app supports the latest iOS the device is capable of running, and if so, upgrade to the latest iOS version available to the device. The ServiceM8 app will then become available to download in the App Store.

Here's a direct link to the ServiceM8 app in the App Store.

If your device is not capable of running the latest iOS supported by the latest ServiceM8 app, then:

  • The ServiceM8 app will not appear in the App Store on your device; or
  • The ServiceM8 app will appear in the App Store, but won't be available to download.

In this scenario, you can still download an older version of the ServiceM8 app by following the below steps:

  1. Download the ServiceM8 app on a newer iOS device which can access the latest ServiceM8 app.
  2. Using the same iCloud account as used with the device in Step 1, log in to the older device. You will then be able to access and download an older version of the ServiceM8 app in the App Store.


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