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If you want to keep your established business phone number and use it with ServiceM8 Phone (i.e. let clients call the number you’ve always had, and have it come through on ServiceM8 Phone), then you have two options:
  1. Maintain the service for your existing number, and forward all calls to your new ServiceM8 number; or
  2. “Port” your existing number to ServiceM8 Phone — eligibility criteria and fees apply (more info on porting here).
This article is about Option 1 — diverting calls to ServiceM8 Phone. You will need to maintain the service and divert (forward) calls coming to your existing number, on to your ServiceM8 Phone number. You should also check with your service provider if you can downgrade your plan, and if there are any additional costs associated with forwarding calls.

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iPhone

If your existing business number is attached to an iPhone, you can set up Call Forwarding in your iPhone settings. Go to Settings, Phone, then Call Forwarding:

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Landline

It will depend on your existing phone setup and/or phone service provider as to how to divert your phone calls. It may be a matter of setting call forwarding via one of your desktop handsets, or you may need to contact your service provider.

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VoIP Service

If you use a VoIP service provider for your business phone number, you should be able to set up call forwarding through your VoIP service account login. Take note of whether your VoIP service can “pass on” the Caller ID when forwarding calls, or whether you need to enable this as a separate option.
Last modified on February 10, 2026