ServiceM8’s Knowledge Add-on lets you create and share a library of best practice videos and articles that staff can access in the field using the app, or from the office online.
By capturing your knowledge in a structured way and making it available to staff anywhere anytime, you can set clear standards, empower staff, and increase first time job completions.
The Knowledge add-on gives you the flexibility to make information your team needs readily available, whether it be procedures, tips, client preferences, or any other information that will ensure high standards and help meet the needs of your customers.
How to activate the Knowledge add-on
To get started, login to your Online Dashboard and activate the Knowledge Add-on in Settings > ServiceM8 Add-ons. If you can’t see the add-on, check your plan details.
Using Knowledge online
To create, edit, or remove a Knowledge video or article online , select Knowledge articles from the Settings menu.
Alternatively, you can create a new video or article by opening any job and clicking New Knowledge and selecting either Knowledge Video or Knowledge Article.
Using Knowledge in the app
You can create and view Knowledge anywhere, anytime using the ServiceM8 app. To create or view videos and articles open the app, go to More, and select Knowledge.
Access Knowledge from a job
When you open a job in the app, if the creator of a Knowledge item tagged it with relevant key words, they will be suggested under ‘Knowledge’.