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Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Account > Settings > ServiceM8 Add-ons). If you can’t see the Knowledge add-on, check your plan details. In 2025, ServiceM8 introduced the ability to upload a PDF as Knowledge. Once it’s attached, the PDF will be auto-converted for optimised viewing on iOS, and you can view the original PDF at the tap of a button.

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How to Upload a PDF as Knowledge

1. In your Online Dashboard, go to Account > Settings > Knowledge > Add Knowledge, and select ‘Attach Knowledge’. 2. Set a Title and any Tags you want associated with the content, then upload the PDF and save.

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How to view Knowledge PDFs

1. In the ServiceM8 iOS app, you can search and find Knowledge PDFs from a job card, just like Articles and Videos. 2. By default, the PDF’s content is formatted for viewing on iOS, however you can view the original PDF at the tap of a button.
Last modified on February 26, 2026