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ServiceM8 Phone

How to block nuisance callers in ServiceM8 Phone

Block an exact phone number from ServiceM8 Phone Call History and manage your blocked numbers.

You can block a nuisance caller from ServiceM8 Phone Call History. Future inbound calls from that exact phone number are rejected before they ring your staff.

Online Dashboard

You need access to ServiceM8 Phone settings to manage blocked numbers in the Online Dashboard.

Block a number from Call History

  1. In the Online Dashboard, go to Settings > ServiceM8 Phone. Scroll to Call History and click View beside View Call History.

    Call Settings with the View Call History button outlined in red

  2. Open the call, then click Block Number.

    View Phone Call with the Block Number button outlined in red

  3. Click Block Number again to confirm.

    Block this number confirmation popup with the Block Number button outlined in red

    A Blocked label appears beside the number.

    Call details showing the Blocked label beside the number

Blocking applies to that exact phone number. You need a visible phone number to block a caller.

Unblock a number

  1. In the Online Dashboard, go to Settings > ServiceM8 Phone. Scroll to Call History and click View beside Blocked Numbers.

    Call Settings with the Blocked Numbers View button outlined in red

  2. Find the number and click Unblock.

    Blocked Numbers list with the Unblock button outlined in red

  3. Click Yes to confirm.

    Unblock this number confirmation popup with the Yes button outlined in red

Future inbound calls from the number will then follow your normal ServiceM8 Phone settings. You can also unblock the number by opening one of its calls in Call History and clicking Unblock Number.

In the app

App caller blocking must be enabled for your account.

  1. In the ServiceM8 Phone app on your iPhone, tap Recent, then tap the information (i) button beside the call.

    ServiceM8 Phone Recent calls with the Recent tab and call information button outlined in red

  2. Scroll to the bottom of Call Details and tap Block Number.

    Call Details with Block Number outlined in red

  3. Tap Block Number to confirm.

    Block Number confirmation popup with its Block Number button outlined in red

    The number is marked Blocked in Call Details.

What happens to blocked calls

Blocking applies only to future inbound calls from the number. It does not end a call that is already ringing or in progress, and you can still make outbound calls to the number.

When the blocked number calls again:

  • The call is rejected before it rings your staff.
  • The call appears in Call History with the type Blocked.
  • ServiceM8 does not take a voicemail, create an Inbox item, or notify staff.

Call History with a call marked Blocked

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