ServiceM8 Help Center

Office Agent

How to use the Office Agent task library

Choose an Office Agent template, add it to your tasks and review its first run.

Use the Task Library to add a recurring workflow with prepared instructions. Task management requires the Business Owner security role.

How to use the Task Library

  1. In the Online Dashboard, open Office Agent from Home or the Account dropdown menu, then click New Task to open the Task Library.

    New Task at the top of Office Agent Tasks

  2. Select the template you want to use.

    Task Library with Schedule Ready Work Orders highlighted

  3. Review its schedule, instructions and notification condition, then click Try It.

    Schedule Ready Work Orders template preview with Try It highlighted

  4. The task is added and enabled. Check its schedule, then click Run Now when you are ready to review its first run.

    Schedule Ready Work Orders saved and enabled, with Run Now available

Templates you have already added are removed from the available Library list.

What to review before you run a library task

Select the task and click the pencil button to review its schedule, tools and notifications. Choose Who to notify if you want someone notified after a run, then click Save.

Review each proposed action before approving it. See How to create and manage Office Agent tasks for running tasks, approvals and feedback.

How to customise a library task

You can adjust the task’s schedule, tools and notifications. Library instructions are read-only. To use different instructions, choose Create Custom Task from the Library instead.

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