Invoices FAQ

Troubleshooting FAQs for invoices and payments in ServiceM8.

Questions

• Why have my Stripe payments not come through yet?

• How do I fix the “reached the limit of invoices you can approve” error?

• How do I fix the Xero contact error when approving an invoice?

• When invoices are sent from ServiceM8 to Xero, are they draft or approved?

• Can ServiceM8 automatically send a receipt when a Xero payment syncs back?

• Can I report on completed jobs that have or have not been sent to Xero?

• How do I link my invoices to Xero?

• How do I pass on Stripe credit card payment processing fees as a surcharge?

• Are payment gateways supported (e.g. Stripe, PayPal, GoCardless)?

• How do I remove the invoices that were created during the trial and are still showing in the Invoici?

• How do I send an invoice to my accounting software (Xero, QuickBooks Online or MYOB)?

• How is the invoice date set in ServiceM8?

• Is Stripe the only card payment company you integrate with?

• Can we turn off ServiceM8 Pay/Stripe for online invoices only?

• How do I check which bank account the invoices are being sent to in Xero?

• Will ServiceM8 create a contact in Xero if the contact does not already exist?

• If I remove a credit card payment from an invoice in ServiceM8, will that refund the money?

• Are Sales Invoices synced with Xero?

• Can ServiceM8 create credit notes?

• Can ServiceM8 handle deposits or progress payments on jobs?

• Can ServiceM8 send invoices automatically to accounting software?