There are 4 statuses of a job in ServiceM8. They keep track of what stage a job is at:
- Quote (Q): The job either needs to be quoted, or is waiting for the quote to be approved.
- Work Order (W): You have received the go ahead from the client for work to start. The job should remain as a Work Order until all physical work is complete.
- Completed (C): All work on the job has been completed and the job is ready to be invoiced.
- Unsuccessful (U): Either the quote was not accepted or the job has been cancelled.
Job statuses affect where the job is visible inside ServiceM8. For instance, jobs will only appear inside Invoicing once the job status has been set to Complete.
The four job statuses are fixed in ServiceM8 and cannot be changed. When you need to manage more detailed workflows (for example, keep track of which jobs need to be quoted versus which ones are awaiting a response from the client), the tool to use is Queues. Please refer to How can I manage jobs on hold?