> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is Branded SMS limited to 11 characters, and can we pay for more?

Branded SMS sender IDs are limited to 11 characters by carrier and regulatory rules in many regions. This limit is not configurable by ServiceM8.

## Related resources

* [Can I change SMS messages to come from my business name rather than "ServiceM8"?](/help-center/tips-trick-more/more/can-i-change-sms-messages-to-come-from-my-business-name-rather-than-servicem8)
* [Communication](/help-center/topics/communication)