> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I adjust the wording of the SMS that gets sent to clients when a technician starts navigating to?

In ServiceM8, yes. You can customise the "On the Way" SMS by creating a template named exactly **Navigate To Job Template**.

In the Online Dashboard, go to **Settings** > **SMS Templates** > **Add SMS Template**, and set the template name exactly to **Navigate To Job Template**.

A standard starting message is:

```text theme={null}
Hello {job.contact_first},
This is a courtesy message to let you know {staff.first} from Company ABC is on the way {and_will_be_arriving_in_approximately_x_minutes}. Please call {staff.mobile} if you are unable to be at the premises at this time.
```

If you want to include the automatically calculated ETA, use `{and_will_be_arriving_in_approximately_x_minutes}`. ETA is not available in all conditions, so write the template so it still makes sense when that field is blank.

## Related resources

* [Can I adjust the SMS template sent to clients when navigating to the job](/help-center/tips-trick-more/more/can-i-adjust-the-sms-template-sent-to-clients-when-navigating-to-the-job)