> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

> General troubleshooting and account FAQs for ServiceM8.

General troubleshooting and account FAQs for ServiceM8.

## Questions

* [Which accounting software packages and countries are supported by the Automated Timesheet Sync Add-o?](/questions/general/accounting-software-packages-countries-supported-by-automated-timesheet-sync-add-o)

* [How do we activate the automatic credit card surcharging with the new version of ServiceM8?](/questions/general/activate-automatic-credit-card-surcharging-new-version-servicem8)

* [What changes when I move to a lower ServiceM8 plan?](/questions/general/am-looking-move-lower-plan-but-noticed-some-add-ons-aren-t)

* [AMEX American Express card payments not working?](/questions/general/amex-american-express-card-payments-not-working)

* [Is the Asset Management feature compatible with hand tools, cordless drills, jack hammers etc? If I?](/questions/general/asset-management-feature-compatible-hand-tools-cordless-drills-jack-hammers-etc)

* [What is the best way to import our contacts to ServiceM8?](/questions/general/best-way-import-contacts-servicem8)

* [Can I bulk archive uncompleted Tasks without needing to remove or complete them individually?](/questions/general/bulk-archive-uncompleted-tasks-without-needing-remove-complete-them-individually)

* [If we cancel our ServiceM8 subscription, is there any option for "read only" access to be able to ac?](/questions/general/cancel-servicem8-subscription-any-option-read-only-access-able-ac)

* [Can documents be attached to tasks, leads, or purchase orders?](/questions/general/documents-attached-tasks-leads-purchase-orders)

* [Can technicians use ServiceM8 on Android devices?](/questions/general/don-t-iphones-ipads-technicians-androids-use-servicem8)

* [How do I edit our timesheets?](/questions/general/edit-timesheets)

* [What makes ServiceM8 stand out?](/questions/general/features-like-highlight-makes-platform-stand-out)

* [How do I get started with ServiceM8 for my business?](/questions/general/hi-currently-trialing-servicem8-really-want-get-using-business)

* [Can you input time via a start and end time?](/questions/general/input-time-via-start-end-time)

* [Does it integrate with payroll tools?](/questions/general/integrate-payroll-tools)

* [Are item libraries or product/service catalogues supported for fast quoting?](/questions/general/item-libraries-product-service-catalogues-supported-fast-quoting)

* [How do I manage two businesses in one ServiceM8 account?](/questions/general/just-taken-over-another-business-want-keep-branding-separate-run-two-bu)

* [How do I change item account codes in ServiceM8?](/questions/general/like-change-chart-account-code-servicem8-materials-items-going)

* [What if we do longer projects, which can take weeks or months - can ServiceM8 work for us?](/questions/general/longer-projects-take-weeks-months-servicem8-work-us)

* [How do I change the VAT tax rate in ServiceM8?](/questions/general/m-uk-ve-just-noticed-vat-tax-rate-servicem8-set-18-change)

* [How do we map new items to different income accounts in our accounting software?](/questions/general/map-new-items-different-income-accounts-accounting-software)

* [Can ServiceM8 work for quote-first businesses?](/questions/general/mostly-quoted-work-rather-than-charge-servicem8-work-us)

* [Do you need to integrate ServiceM8 with an accounting package?](/questions/general/need-integrate-servicem8-accounting-package)

* [How do I update ABN and bank details in ServiceM8?](/questions/general/need-update-abn-bank-details-across-all-areas-servicem8)

* [Is it possible to include Assets in a Network Request, so our subcontractors can scan Assets and com?](/questions/general/possible-include-assets-network-request-so-subcontractors-scan-assets-com)

* [Does ServiceM8 connect or integrate with Sage accounting software?](/questions/general/servicem8-connect-integrate-sage-accounting-software)

* [Does ServiceM8 have a feature to generate and send purchase orders?](/questions/general/servicem8-feature-generate-send-purchase-orders)

* [Does ServiceM8 integrate directly with any Point of Sale (POS) solutions?](/questions/general/servicem8-integrate-directly-any-point-sale-pos-solutions)

* [Does ServiceM8 track stock levels or offer Inventory Management?](/questions/general/servicem8-track-stock-levels-offer-inventory-management)

* [Is SSO (Single Sign-On) available?](/questions/general/sso-single-sign-available)

* [Can time be exported or integrated with payroll/accounting systems?](/questions/general/time-exported-integrated-payroll-accounting-systems)

* [How do we transition our ServiceM8 account over in the event we change our name, branding, merge wit?](/questions/general/transition-servicem8-account-over-event-change-name-branding-merge-wit)

* [Can we trial the Forms Add-on and some of the forms available to use?](/questions/general/trial-forms-add-some-forms-available-use)

* [Which versions of each accounting package software does ServiceM8 work with?](/questions/general/versions-each-accounting-package-software-servicem8-work)

* [Which accounting package softwares does ServiceM8 connect with?](/questions/general/accounting-package-softwares-servicem8-connect)

* [How do I forward calls from my ServiceM8 Phone number to an external answering service or virtual receptionist?](/questions/general/forward-calls-coming-servicem8-phone-number-external-answering-service-virtu)

* [Can we set our own job numbers per job?](/questions/general/purchase-order-templates-customisable-branding-layout-terms)

* [How does Room Scan work in ServiceM8?](/questions/general/servicem8-tip-room-scan)

* [Will I still need my accounting software if I sign up to ServiceM8?](/questions/general/still-need-accounting-software-sign-up-servicem8)

* [Can tasks be marked as non-billable?](/questions/general/tasks-marked-as-non-billable)

* [Can customers book jobs online through ServiceM8?](/questions/general/can-customers-book-jobs-online-through-servicem8)

* [Can ServiceM8 customise forms to match business workflows?](/questions/general/can-servicem8-customise-forms-to-match-business-workflows)

* [Can ServiceM8 generate asset service reports or certificates for customers?](/questions/general/can-servicem8-generate-asset-service-reports-or-certificates-for-customers)

* [Can ServiceM8 import a list of existing assets?](/questions/general/can-servicem8-import-a-list-of-existing-assets)

* [Does ServiceM8 have an Online Dashboard or desktop app?](/questions/general/does-servicem8-have-an-online-dashboard-or-desktop-app)

* [Does ServiceM8 offer a free trial, and do I need a credit card?](/questions/general/does-servicem8-offer-a-free-trial-and-do-i-need-a-credit-card)

* [Does ServiceM8 support Asset Management?](/questions/general/does-servicem8-support-asset-management)

* [How does ServiceM8 pricing work?](/questions/general/how-does-servicem8-pricing-work)

* [What industries is ServiceM8 best suited to, and what if my industry is not listed?](/questions/general/what-industries-is-servicem8-best-suited-to-and-what-if-my-industry-is-not-listed)

* [What size business is ServiceM8 best suited to, and can it work for more than 20 staff?](/questions/general/what-size-business-is-servicem8-best-suited-to-and-can-it-work-for-more-than-20-staff)