> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I forward calls from my ServiceM8 Phone number to an external answering service or virtual receptionist?

To do so, you will need to set up a Secondary Call Group, and set the calls to ring through to an External Number which is outside your ServiceM8 account (instead of a different staff member within your account). To create a Secondary Call Group with an External Number, in your online dashboard, go to Settings > ServiceM8 Phone > Advanced Settings, and edit "Secondary Call Group".

## Related resources

* [How to divert calls to an external number](/help-center/servicem8-add-ons/servicem8-phone/how-to-divert-calls-to-an-external-number)