> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How the Office 365 Integration Works

> Learn about how the Office 365 Integration Works in ServiceM8.

Integrating ServiceM8 with your Office 365 account allows you to send emails to your customers with your real email address as the "From" address.

## Activate the Office 365 Integration add-on in Settings > ServiceM8 Add-ons

<img src="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=3a162da65e26d897f3ce1255815ec569" alt="Activate the Office 365 Integration add-on in Settings > ServiceM8 Add-ons" data-og-width="758" width="758" data-og-height="144" height="144" data-path="images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png" data-optimize="true" data-opv="3" srcset="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=280&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=148fca2281f9674462f4662263a70a8c 280w, https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=560&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=46c58842e35d247205c1e4304e31d41f 560w, https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=840&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=86daee63c4eb47b6fd828bd8b61c4fff 840w, https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=1100&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=5b4e42c03a7535ff86f97045e3306d4e 1100w, https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=1650&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=6fdb6d25842459b46920a26cf7e0c7d2 1650w, https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-614-5b7957a8-6687-404b-9d56-fa2845edb9e6.png?w=2500&fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=96ca79d0416c4c2a9b965f4a623fae7d 2500w" />

This will start the Connect wizard. Follow the steps to connect your Office 365 account.

## Sign in to your Office 365 account

<img src="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-616-1ad8ec0c-5f1b-4291-a997-ecdd523c48f1.png?fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=048145be4d409897fd5abb7e4c55b9d3" alt="Sign in to your Office 365 account" width="392" height="407" data-path="images/006-812-616-1ad8ec0c-5f1b-4291-a997-ecdd523c48f1.png" />

## Authorize ServiceM8 to access your Office 365 account

<img src="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-617-c2545632-c447-4324-b1f6-a8eebd379045.png?fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=70bd6dcc733cacfa03114d9c3df92282" alt="Authorize ServiceM8 to access your Office 365 account" width="392" height="688" data-path="images/006-812-617-c2545632-c447-4324-b1f6-a8eebd379045.png" />

## The Office 365 Integration Add-on is now activated!

<img src="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-619-fe7f9484-636c-420f-9589-a17627c4c6c5.png?fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=8784bbe019f5049a610b2547a81b51ea" alt="The Office 365 Integration Add-on is now activated!" width="507" height="189" data-path="images/006-812-619-fe7f9484-636c-420f-9589-a17627c4c6c5.png" />

## Test it out by sending an email from inside ServiceM8

[<img src="https://mintcdn.com/servicem8/BxLW4hcsFBj-0FIj/images/006-812-621-medium-cd0d2a00-ab20-4855-a245-6ffefce5411f.png?fit=max&auto=format&n=BxLW4hcsFBj-0FIj&q=85&s=950d397ec446c762fdba93eec461c9b4" alt="Test it out by sending an email from inside ServiceM8" width="855" height="501" data-path="images/006-812-621-medium-cd0d2a00-ab20-4855-a245-6ffefce5411f.png" />](/images/006-812-621-cd0d2a00-ab20-4855-a245-6ffefce5411f.png)

The email is delivered from your real email address. You'll also be able to see it in your Outlook/Office365 **Sent Items** folder.

Please note that **ALL email sent from any user in your ServiceM8 account will be delivered from the connected Office 365 account's email address**. For this reason, we recommend that you connect your ServiceM8 account to a company-wide email address rather than a staff email address.
