> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send a Network Request

> Learn how to send a Network Request in ServiceM8.

When you are part of the [ServiceM8 Network](/help-center/servicem8-add-ons/servicem8-network/introduction-to-servicem8-network), you can send Network Requests to ask another business to either do work for you (Work Order Request), or to provide a quote to do work for you (Quote Request).

Network Requests can be sent to any business email address. However, as a best practice, we recommend you build a list of trusted subcontractors and encourage them to join the ServiceM8 Network so they can access Network Requests from their iOS or Android mobile device.

[Sending a Network Request](#sending-a-network-request) | [Monitoring a Network Request](#monitoring-a-network-request) | [Sending Network Request-related messages](#sending-network-request-related-messages-to-a-subc) | [Managing multiple Network Requests](#managing-multiple-network-requests) | [Additional resources](#using-network-request-templates)

## Sending a Network Request

1. From the Online Dashboard, open the job card that will require some work to be subcontracted. (In the example used throughout this section, a general contractor finishing a basement needs an electrician to do the wiring.)
2. Click **Share**.

[<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-503-medium-a6a223a3-edb5-4436-be15-e90c3786a0e0.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=59021bf95b6f8e53b309448c29c397a8" alt="Opening a Network Request from the job card" width="855" height="410" data-path="images/008-879-503-medium-a6a223a3-edb5-4436-be15-e90c3786a0e0.png" />](/images/008-879-503-a6a223a3-edb5-4436-be15-e90c3786a0e0.png)

The 'Send Network Request' window opens. By default, job and contact details carry over to the Network Request from the job card. However, you can modify the description, change contact or address details, and add extra notes on the Network Request without impacting the actual job card.

Note that in this example, ServiceM8 has auto-generated reference number 25-1. This will become the PO Number of the job in your subcontractor's account when they accept the Network Request. You can change this number if needed, but it must be unique for each Network Request that you send.

<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-507-47472e26-2c07-4bd8-891e-1da4b7011974.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=4f65c32b55a60e6a4bb88a720cb02d46" alt="Send Network Request window" width="643" height="536" data-path="images/008-879-507-47472e26-2c07-4bd8-891e-1da4b7011974.png" />

3. Add the subcontractor's email address.
   * If the email address matches a ServiceM8 account in the ServiceM8 Network, the Request will arrive in their ServiceM8 Inbox ready to be converted to a job.
   * If the email address is not in the ServiceM8 Network, the Request will be sent as a link that can be opened in any modern web browser. The subcontractor will be able to view details and complete job requirements from the link.
4. Using the dropdown, select *Work Order* or *Quote*, depending upon the type of Network Request you are sending.
5. Click **Add Job Requirement**.

[<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-511-medium-61e243c8-8859-43fd-842d-b5f33e4d81d4.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=2657f11a008c54da3c5c5926a395f0fb" alt="Adding a job requirement" width="855" height="404" data-path="images/008-879-511-medium-61e243c8-8859-43fd-842d-b5f33e4d81d4.png" />](/images/008-879-511-61e243c8-8859-43fd-842d-b5f33e4d81d4.png)

Job requirements tell the subcontractor exactly what you need to be done. The subcontractor won't be able to mark the job as complete until they have marked all the job requirements as completed.

There are four types of job requirements you can use:

* **To Do:** Describe a task or procedure that the subcontractor must do. The contractor taps the requirement to mark it as complete.
* **Photo:** Request that the subcontractor provide a specific photo (such as 'before' and 'after' photos, or a photo of an appliance serial number).
* **Document:** Request that the subcontractor supply a document (such as an invoice for the work, or a copy of their professional licence).
  * Note that you can mark document requirements as "Document has expiry date". If selected, ServiceM8 allows the subcontractor to re-use that same document for future Network Requests until its expiry date. This is useful for documents that are not job-specific, such as credentials or insurance certificates.
* **Form:** Request that the subcontractor complete one of your existing Forms. Use this powerful feature for collecting job or site-specific details, complex checklists, safety compliance documents, and much more. Shared forms will only be available to the contractor within the specific job that was created from your Network Request. To learn more, see the [Forms add-on.](/help-center/servicem8-add-ons/forms/forms-overview)

6. Click the desired job requirement type, add the details, and click **Add Requirement**.
   * A Network Request can have as many job requirements as needed. Repeat steps 5 and 6 until you have all requirements listed.
   * Note that job requirements do not save unless the Network Request is actually sent.

7. By default, the Billing Details tab will populate with your business information i.e. by default, the subcontractor would invoice your business, and you would cover for this cost in some way when you invoice your client separately.

<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-515-d9f2379c-058d-4470-ba4b-4a80fe9c0f7d.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=6f68e13e87c37e4c496c70fe3cbe20d4" alt="Billing Details tab on Network Request" width="645" height="393" data-path="images/008-879-515-d9f2379c-058d-4470-ba4b-4a80fe9c0f7d.png" />

8. When you are satisfied with your Network Request, click **Send**.

## Monitoring a Network Request

The Network Request will now appear in the job's Diary with a status of *Sent*. Once the subcontractor accepts the request and converts it to a job, the status will update to *In Progress*.

All job requirements are also housed in a new Checklist in the *Details* pane. As the subcontractor completes each requirement and updates its status, these checklist tasks will also update.

[<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-519-medium-4cfde6fe-6560-4d05-81c9-7331ff5742eb.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=6fd9fce5e24a0a4b38afeebf703fcc05" alt="Visibility of Network Request on original job card" width="855" height="562" data-path="images/008-879-519-medium-4cfde6fe-6560-4d05-81c9-7331ff5742eb.png" />](/images/008-879-519-4cfde6fe-6560-4d05-81c9-7331ff5742eb.png)

## Sending Network Request-related messages

If you want to send a message to the subcontractor, hover over the down arrow next to the Diary entry and click **Send Message**. All network communications will be logged in the job's Diary for reference, saved in chronological order with all other job-related activities.

<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-523-5186e0d8-5489-4f4f-aa01-53ff795f505c.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=39982b45af0585b58f7e642a05fcb04c" alt="sending a message re a network request" width="454" height="153" data-path="images/008-879-523-5186e0d8-5489-4f4f-aa01-53ff795f505c.png" />

## Managing multiple Network Requests

If you usually have multiple Network Requests on the go, you can filter your Jobs List to Network Requests in the Dispatch Board, to easily stay on top of them. And if you both send and receive Network Requests, note that the Jobs List automatically separates them into Sent Requests and Received Requests.

<img src="https://mintcdn.com/servicem8/-74XBGyou0JXUd5Z/images/008-879-527-a78172fa-f648-407f-a2f7-a83588ab3b29.png?fit=max&auto=format&n=-74XBGyou0JXUd5Z&q=85&s=3d1ce1db606eec78cce5966740abf16c" alt="Filtering the Jobs List to Network Requests" width="309" height="376" data-path="images/008-879-527-a78172fa-f648-407f-a2f7-a83588ab3b29.png" />

## Additional resources

* To get started with ServiceM8 Network, see [Introduction to ServiceM8 Network](/help-center/servicem8-add-ons/servicem8-network/introduction-to-servicem8-network).
* To learn how to complete a Network Request, see [How to complete a Network Request.](/help-center/servicem8-add-ons/servicem8-network/how-to-complete-a-network-request)
* For more ServiceM8 Network tips, including setting up request templates and contact lists, see [Best practices for using ServiceM8 Network](/help-center/servicem8-add-ons/servicem8-network/best-practices-for-using-servicem8-network-to-subcontract-jobs).
