> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I turned on the badge but no reminder was sent, what is wrong?

> Learn about i turned on the badge but no reminder was sent, what is wrong in ServiceM8.

## Have you set the reminder to send inside preferences?

[![Have you set the reminder to send inside preferences?](https://s3.amazonaws.com/screensteps_live/images/servicem8/178355/3/rendered/728be32a-f960-4f32-a1bf-68dd8ec2f987_display.png)](https://s3.amazonaws.com/screensteps_live/images/servicem8/178355/3/rendered/728be32a-f960-4f32-a1bf-68dd8ec2f987.png)

## Did you turn on the badge or schedule the job within the reminder time-frame?

If the bookings is scheduled within the reminder time-frame an SMS or email will not be sent. If the badge is turned on within the reminder time-frame an SMS or email will not be sent.

## Still having issues?

Submit a ticket to support and we will look into what might be causing the problem.