> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to use Knowledge tagging

> Learn how to use Knowledge tagging in ServiceM8.

This tutorial will show you how to use tags with the Knowledge Add-on. Tags let you make Knowledge which relates to a specific Material, Client or Service display in relevant job cards, which saves time in searching the Knowledge database, and ensures it won't be missed.

## In the Knowledge Articles page, select an article to add a tag, then click Edit

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/759/medium/e4f174f9-e4cb-4a17-9132-c10e34407457.png?1537773860)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/759/original/e4f174f9-e4cb-4a17-9132-c10e34407457.png?1537773860)

## Enter the Item Name, Item Number, Client Name, or Service Name in the Tags field and click Save Changes

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/754/medium/8fdbc188-452e-48e9-b54b-a20fcfe0a050.png?1537773852)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/754/original/8fdbc188-452e-48e9-b54b-a20fcfe0a050.png?1537773852)

With Knowledge tagging, the tag's text must be an exact match of the Item Name, Item Number, Client Name, or Service Name. Use a comma if you would like to tag another Material, Client or Service. Ensure there are no commas within the tag itself.

NOTE: 'Service' and 'Service Name' refers to Services created via the Services Add-on.

## Tagging a Client's name

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/761/medium/f030506f-fc2c-40e1-b9ee-cc3e8c2f8900.png?1537773864)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/761/original/f030506f-fc2c-40e1-b9ee-cc3e8c2f8900.png?1537773864)

## Once successful you will see tags in bold text

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/757/medium/b6fc5977-1b5e-41f9-b488-29ccda6f0e4d.png?1537773857)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/757/original/b6fc5977-1b5e-41f9-b488-29ccda6f0e4d.png?1537773857)

## Now, open the job where you tagged a Client, Material or Service, and the Knowledge article will be available there!

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/751/medium/0e338287-9ff4-4f16-b890-aadef6dfe697.png?1537773845)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/938/751/original/0e338287-9ff4-4f16-b890-aadef6dfe697.png?1537773845)