> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a Knowledge video in the app

> Learn how to create a Knowledge video in the app in ServiceM8.

**Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Settings > ServiceM8 Add-ons). If you can’t see the Knowledge Add-on, check your plan details.**

In this lesson you will learn step-by-step ways to create a Knowledge video inside the job card or from the Knowledge screen using the app.

**Here's how:**

## Open a job and tap the Job Action menu "+"

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/006/original/17df4f73-323f-4b83-848d-55d6e801304f.png?1537365439)

## Slide down and tap Knowledge

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/029/original/44df7ce9-00b0-47e6-906f-ea77421cef79.png?1537365559)

## Tap Record Knowledge Video

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/009/original/6b02294d-749b-420c-8be1-021608d530ee.png?1537365446)

## Or you can go to More, then tap Knowledge

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/019/original/4f8d8d2e-2752-4876-ac32-b78f5937c405.png?1537365483)

## To add a Knowledge article or video, tap "+"

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/032/original/f6b4cf94-3e40-485e-92e3-902cc3512e29.png?1537365567)

## Tap Record Knowledge Video

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/022/original/81ae4dfd-7457-4eec-8426-4e2268cc186e.png?1537365491)

## Add the title of the video, then tap Record Video to start recording

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/016/original/d07346c6-7d35-4e46-84e7-9e44ed01d02d.png?1537365476)

## Tap Save once you're done and it will start uploading the video file

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/025/original/72b89292-8d42-45d1-b796-291cf7c76562.png?1537365499)

Tap the bottom-left preview thumbnail to review the video, add tags, share or delete it.

## To tag the video article, simply tap Add New Tag, then Save

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/042/original/7001c759-8aa7-4e8b-a9d9-f2408ca23755.png?1537365584)

**NOTE**: with Knowledge tagging, the tag's text must be an exact match of an Item Name, Item Number, Client Name, or Service Name. Use a comma if you would like to tag another Material, Client or Service. Ensure there are no commas within the tag itself.

## Finally, tap Save and you're done!

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/012/original/7b3d13d6-d7f6-4b74-a487-14707e4ca161.png?1537365455)

## It's now successfully added into your Knowledge list available for your Staff members!

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/928/039/original/f6e36834-2e22-490d-b54c-6619583d2fea.png?1537365577)

**NOTE:** recorded videos may not be available to view immediately as there is a short initial processing time.

Tags:Knowledge Base,Knowledge-Base