> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a Knowledge article or video online

> Learn how to create a Knowledge article or video online in ServiceM8.

**Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Settings > ServiceM8 Add-ons). If you can’t see the Knowledge Add-on, check your plan details.**

This tutorial will show you how to create a Knowledge article or video in the Online Dashboard.

Before you can create a Knowledge article, ensure that you have activated the add-on first.

## To create a knowledge article, go to Settings then click Knowledge Articles icon

![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/278/original/6d6d8ef8-3c49-42ab-8920-487378c6142c.png?1537331214)

### Click Add Knowledge and select Knowledge Article

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/280/medium/55465604-2762-45dc-babf-29b5b54ee183.png?1537331217)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/280/original/55465604-2762-45dc-babf-29b5b54ee183.png?1537331217)

### Here you can give a title name for the article, add relevant tags and the content.

![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/274/original/70b29af7-f311-480c-b390-e9e1eb8f8c7f.png?1537331207)

The Content toolbar allows you to add, edit or format text content including bullet checklist, images, tables, and external links. Don't forget to click **Save Changes** when you're done.

You can add multiple tags by using a comma to separate them.

**NOTE**: with Knowledge tagging, the tag's text must be an exact match of an Item Name, Item Number, Client Name, or Service Name. Use a comma if you would like to tag another Material, Client or Service. Ensure there are no commas within the tag itself.

## You can also upload videos that you want to share across your team

### In the Knowledge Articles page, click Add Knowledge and select Knowledge Video

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/272/medium/7a2c13b8-407e-4f76-a24e-b7a333e4dfcf.png?1537331202)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/272/original/7a2c13b8-407e-4f76-a24e-b7a333e4dfcf.png?1537331202)

### Add the title and tags for the video and click Choose File to browse, then Save

![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/282/original/a21019dd-c76c-477f-90a4-7ea30cc17c85.png?1537331221)

Knowledge Videos support common video formats such as MOV, MPEG, AVI, etc.

## You've now successfully added a Knowledge article!

[![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/276/medium/ae80e537-fd50-4f84-90a9-b2bc8d3cd5a9.png?1537331210)](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/927/276/original/ae80e537-fd50-4f84-90a9-b2bc8d3cd5a9.png?1537331210)

You can modify any existing article here at anytime by clicking **Edit**.

To learn more about creating a Knowledge article from the app, click **here**.