> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create a Knowledge article in the app

> Learn how to create a Knowledge article in the app in ServiceM8.

**Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Settings > ServiceM8 Add-ons). If you can’t see the Knowledge Add-on, check your plan details.**

In this lesson you will learn step-by-step ways to create a Knowledge article inside the job card or from the Knowledge screen using the app.

**Here's how:**

## Open a job and tap the Job Action menu "+"

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/605/original/edb248ef-f9cd-4fe1-9f4d-7557254263ac.png?1537394254)

## Slide down and tap Knowledge

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/614/original/5051b1d1-83db-4861-a70e-9d12cccf6da9.png?1537394272)

## Tap Add Knowledge Article

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/596/original/3893c7a5-e8b8-42ca-b068-0ce9e6e3df77.png?1537394235)

## Or you can go to More, then tap Knowledge

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/611/original/233f314f-ea34-4504-9e75-a10d8d16d593.png?1537394267)

## To add a Knowledge article, tap "+"

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/599/original/88ac6a20-d674-4fb1-a9b6-d1cb88ad0fa3.png?1537394242)

## Tap Add Knowledge Article

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/593/original/d701c2e2-83be-4065-a5d2-a5310e140e93.png?1537394227)

## Add a title name, create your content, and add tags

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/608/original/7a9e2d52-a593-4b42-ab70-d5fee8e3a8cd.png?1537394261)

## Tap Add New Tag to create a new one

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/587/original/59233b91-ac5d-494f-bb87-b1cb2dedb22a.png?1537394215)

**NOTE**: with Knowledge tagging, the tag's text must be an exact match of an Item Name, Item Number, Client Name, or Service Name. Use a comma if you would like to tag another Material, Client or Service. Ensure there are no commas within the tag itself.

## Then tap Save

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/602/original/c1230e6f-2fd2-4950-bc4f-18acfbb7593d.png?1537394248)

## You've now successfully added a Knowledge article!

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/617/original/86364fce-7bb4-430d-9dac-467a6848ae5e.png?1537394278)

### If information in a job is matched to a Knowledge article's tag, then that article will be accessible within the job as shown here:

![x](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/929/590/original/9899ed91-985f-4d52-8265-c5d7f1ed0242.png?1537394220)

Tags:Knowledge Base,Knowledge-Base