# How to attach and use PDFs as Knowledge

> Learn how to attach and use PDFs as Knowledge in ServiceM8.

Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Account > Settings > ServiceM8 Add-ons). If you can’t see the Knowledge add-on, check your plan details.

In 2025, ServiceM8 introduced the ability to upload a PDF as Knowledge. Once it's attached, the PDF will be auto-converted for optimised viewing in the mobile app, and you can view the original PDF at the tap of a button.

## How to Upload a PDF as Knowledge

1\. In your Online Dashboard, go to Account > Settings > Knowledge > Add Knowledge, and select 'Attach Knowledge'.

[![](/images/009-642-343-medium-Screenshot-2025-09-18-at-5.04.51.png)](/images/009-642-343-Screenshot-2025-09-18-at-5.04.51.png)

2\. Set a Title and any Tags you want associated with the content, then upload the PDF and save.

[![](/images/009-642-345-medium-Screenshot-2025-09-18-at-5.19.19.png)](/images/009-642-345-Screenshot-2025-09-18-at-5.19.19.png)

## How to view Knowledge PDFs

1\. In the ServiceM8 app, you can search and find Knowledge PDFs from a job card, just like Articles and Videos.

[![](/images/009-642-268-medium-Screenshot-2025-09-18-at-5.13.49-pm.png)](/images/009-642-268-Screenshot-2025-09-18-at-5.13.49-pm.png)

[![](/images/009-642-271-medium-Screenshot-2025-09-18-at-5.13.26-pm.png)](/images/009-642-271-Screenshot-2025-09-18-at-5.13.26-pm.png)

2\. By default, the PDF's content is formatted for viewing in the mobile app, however you can view the original PDF at the tap of a button.

![](/images/009-642-347-Screenshot-2025-09-18-at-5.21.23.png)