> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to attach and use PDFs as Knowledge

> Learn how to attach and use PDFs as Knowledge in ServiceM8.

Knowledge is a ServiceM8 Add-on — to get started, ensure the add-on is activated through your Online Dashboard (go to Account > Settings > ServiceM8 Add-ons). If you can’t see the Knowledge add-on, check your plan details.

In 2025, ServiceM8 introduced the ability to upload a PDF as Knowledge. Once it's attached, the PDF will be auto-converted for optimised viewing on iOS, and you can view the original PDF at the tap of a button.

## How to Upload a PDF as Knowledge

1\. In your Online Dashboard, go to Account > Settings > Knowledge > Add Knowledge, and select 'Attach Knowledge'.

[<img src="https://mintlify.s3.us-west-1.amazonaws.com/servicem8/images/009-642-343-medium-Screenshot%25202025-09-18%2520at%25205.04.51%25E2%2580%25A.png" alt="" />](/images/009-642-343-Screenshot%25202025-09-18%2520at%25205.04.51%25E2%2580%25A.png)

2\. Set a Title and any Tags you want associated with the content, then upload the PDF and save.

[<img src="https://mintlify.s3.us-west-1.amazonaws.com/servicem8/images/009-642-345-medium-Screenshot%25202025-09-18%2520at%25205.19.19%25E2%2580%25A.png" alt="" />](/images/009-642-345-Screenshot%25202025-09-18%2520at%25205.19.19%25E2%2580%25A.png)

## How to view Knowledge PDFs

1\. In the ServiceM8 iOS app, you can search and find Knowledge PDFs from a job card, just like Articles and Videos.

[<img src="https://mintlify.s3.us-west-1.amazonaws.com/servicem8/images/009-642-268-medium-Screenshot%202025-09-18%20at%205.13.49%E2%80%AFpm.png" alt="" />](/images/009-642-268-Screenshot%202025-09-18%20at%205.13.49%E2%80%AFpm.png)

[<img src="https://mintlify.s3.us-west-1.amazonaws.com/servicem8/images/009-642-271-medium-Screenshot%202025-09-18%20at%205.13.26%E2%80%AFpm.png" alt="" />](/images/009-642-271-Screenshot%202025-09-18%20at%205.13.26%E2%80%AFpm.png)

2\. By default, the PDF's content is formatted for viewing on iOS, however you can view the original PDF at the tap of a button.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/servicem8/images/009-642-347-Screenshot%25202025-09-18%2520at%25205.21.23%25E2%2580%25A.png" alt="" />