> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the customer feedback comment limited to only 160 characters?

> Understand why is the customer feedback comment limited to only 160 characters in ServiceM8.

The customer feedback feature is designed to be simple and quick, for both the customer and the business. 160 characters is quick for the customer to write and quick for the business to read.