> ## Documentation Index > Fetch the complete documentation index at: https://support.servicem8.com/llms.txt > Use this file to discover all available pages before exploring further. # How to collect Customer Feedback > Learn how to collect Customer Feedback in ServiceM8. This lesson will teach you the different ways to collect customer feedback. ## To start collecting customer feedback, activate the add-on in Settings > ServiceM8 Add-ons. ## When the Customer Feedback Add-on is activated, customers will be asked to leave feedback after they pay their invoice online ## If the customer doesn't pay their invoice online you can set up a Customer Feedback Automation to email them after they have paid their invoice. See the [Customer Feedback Automation](/help-center/servicem8-add-ons/automation/customer-feedback-automation) help article to learn how to set this up. Note the automated request won't send if the customer has already provided feedback. ## Alternately you can add the feedback link to your invoice email template. Go to Settings [](/images/003-850-595-511c4358-ad8a-40ab-9b06-ee92eca1d827.png) ## Click Email Templates Click Email Templates ## Click Edit [Click Add Email Template](/images/003-850-598-63b861fd-f8e5-4cd9-b07c-adefafdc42ae.png) ## Enter the \{feedback} field where you would like the feedback link to appear. Once completed don't forget to click **Save** **Changes**. ## For a quick snapshot you can view your average star rating on the Business Dashboard ## You can see your most recent feedback in the 'Recent' Feedback report, and keep track of your progress with the 'By Month' report