> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to turn off an Automation for a Client

> Learn how to turn off an Automation for a Client in ServiceM8.

The Automation Add-on is incredibly powerful for automating your customer service, winning work & helping jobs run smoothly. But, some automations don’t suit every client — in these cases, you can simply deactivate the specific Automation from sending to that particular client, from the Diary of a job card.

To cancel a specific Automation from sending to a specific client, open a job for the client and click the drop-down for the scheduled message in the Diary, then 'Turn Off for this Client'.

<img src="https://mintcdn.com/servicem8/sTK6j5U9UHCByGFd/images/005-643-321-db129d8f-c259-4b7a-99de-50cd5fdcb171.png?fit=max&auto=format&n=sTK6j5U9UHCByGFd&q=85&s=7515ded428e1c15939357c1fe3b5960a" alt="" width="526" height="239" data-path="images/005-643-321-db129d8f-c259-4b7a-99de-50cd5fdcb171.png" />

If things change, you can open the same drop-down and click 'Re-enable for this Client'.

<img src="https://mintcdn.com/servicem8/sTK6j5U9UHCByGFd/images/005-643-323-f684b73d-ded4-48c1-9036-8ab4229b6c21.png?fit=max&auto=format&n=sTK6j5U9UHCByGFd&q=85&s=fadba4f574b328cd7377f4fa70da1f6d" alt="" width="513" height="232" data-path="images/005-643-323-f684b73d-ded4-48c1-9036-8ab4229b6c21.png" />