> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to set automatic booking reminders
> Learn how to set automatic booking reminders in ServiceM8.
You can configure ServiceM8 to send automated booking reminders to clients before their upcoming scheduled bookings. This is done using the free *Automation* add-on, a powerful tool that you can use to automate and streamline routine communications to your clients.
* To learn more about the *Automation* add-on and the different automations available, see [Automation - overview](/help-center/servicem8-add-ons/automation/automation-overview).
## About booking reminder automations
You can determine the timing of the booking reminder automation (for example, 24 hours before booking), customise the message, and choose if you want reminders sent via text message, email, or both.
* Booking reminders will only be sent to jobs with an applied **Booking Reminder** badge. (See [How to send automatic booking confirmations and reminders](/help-center/servicem8-add-ons/automation/how-to-send-automatic-booking-confirmations-and-reminders) for more information.)
* Booking reminders go to the job contact. If the job contact is missing the required contact information (an email address or mobile number), a warning will appear in the job diary. The reminder will not be sent unless the missing information is added.
* Booking reminder emails are sent from the staff member who scheduled the job.
## Setting booking reminders
You must have the *Automations* add-on enabled to set booking reminders. To activate the *Automations* add-on from the Online Dashboard, go to **Settings** > **ServiceM8 Add-ons** and enable **Automation**.
* If you previously enabled the now-obsolete *Booking Reminders* add-on, your chosen settings and templates will automatically be converted to a booking reminder automation when you enable the *Automation* add-on.
**To set booking reminders:**
1. From the Online Dashboard, go to **Settings**.
2. Click **Automation**.
3. Find the Booking Reminder row and click the switch to toggle to **ON**.
4. Click **Edit** to open the settings wizard.
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5. Select if you want to send reminders via text message, email, or both, then click **Next**.
6. Set your reminder timing, then click **Next**.
* Note that text message reminders are sent between 7:00 AM and 7:00 PM. Text messages scheduled after 7:00 PM will be delayed until 7:00 AM the next day.
7. Configure the default booking reminder message to meet your needs (or leave it as is), then click **Next**.
* ***Tip for advanced customisation:*** If you want to include additional dynamic references in your email (for example, a job site address), position your cursor in the appropriate spot in your template, click **Insert Field,** and select from the dropdown list. (You can also copy these into the body of your text message.) Note that because the recipient for booking reminders is always the job contact, fields related to the billing contact will not work in this automation.
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8. Review the setup details to confirm, then click **Finish**.
You can adjust the settings at any time by following steps 4 - 8 above.