> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send automatic booking confirmations and reminders

> Learn how to send automatic booking confirmations and reminders in ServiceM8.

<iframe src="//fast.wistia.com/embed/iframe/uqh0wk04z6" width="100%" height="400" frameBorder="0" allowFullScreen />

With the free *Automation* add-on enabled, ServiceM8 can send automatic booking confirmations and reminders of upcoming bookings to your clients. It's a simple, effective way to improve customer communications and decrease the administrative burden on your business. This article reviews:

* How to send [automatic booking confirmations](#sending-automatic-booking-confirmations)
* How to send [automatic booking reminders](#sending-automatic-booking-reminders)

**NOTE: You must enable the** ***Automation*** **add-on to automate booking confirmations and reminders. For more information, see** [**Automation - overview**](/help-center/servicem8-add-ons/automation/automation-overview)**.**

## Sending automatic booking confirmations

When you schedule a new booking from the job card, either through the Online Dashboard or the ServiceM8 mobile app, you can choose to send an automatic booking confirmation to your client.

*(Booking Confirmation automation must be enabled. See* [*How to set automatic booking confirmations.*](/help-center/servicem8-add-ons/automation/booking-confirmation-automation)*)*

**NOTE:** Once you have turned on a booking confirmation for a job, subsequent jobs will default to sending booking confirmations until you turn it off again. If you do NOT want to send a booking confirmation, deselect **Send Booking Confirmation** before booking. You will then need to turn it back on for the next booking you want confirmed.

**To send a booking confirmation from the Online Dashboard:**

1. From the job card, click **Schedule**.
2. Upon scheduling the job, ensure **Send Booking Confirmation** is ticked.
3. Click **Save Booking**.

<img src="https://mintcdn.com/servicem8/rcQ0lCiyxGNPzNCt/images/005-052-258-0c2c86fe-4001-4488-9ab3-a06462f8335d.png?fit=max&auto=format&n=rcQ0lCiyxGNPzNCt&q=85&s=4160aba6f8338d1d613e3d5ce087090a" alt="online dashboard booking confirmation" width="851" height="594" data-path="images/005-052-258-0c2c86fe-4001-4488-9ab3-a06462f8335d.png" />

**To send a booking confirmation from the ServiceM8 mobile app:**

1. From the job card, tap **Add Booking**.
2. Upon scheduling the job, tap **Send Booking Confirmation**.
3. Tap **Book**.

<img src="https://mintcdn.com/servicem8/-zbrC7uOBBzLhhXY/images/005-052-262-378ebb04-1b7e-472a-aa1a-abdf8b2fb3e7.png?fit=max&auto=format&n=-zbrC7uOBBzLhhXY&q=85&s=8596f8e6c55d50d05eff1a6387b054f5" alt="mobile app booking confirmation" width="750" height="707" data-path="images/005-052-262-378ebb04-1b7e-472a-aa1a-abdf8b2fb3e7.png" />

Upon booking, the job diary will note the scheduled automation.

<img src="https://mintcdn.com/servicem8/-zbrC7uOBBzLhhXY/images/005-052-266-81718ad7-ad70-45a0-9357-f8f825928d6c.png?fit=max&auto=format&n=-zbrC7uOBBzLhhXY&q=85&s=bf073317d62e3159e67a808e986d3616" alt="job diary notation of confirmation" width="850" height="594" data-path="images/005-052-266-81718ad7-ad70-45a0-9357-f8f825928d6c.png" />

## Sending automatic booking reminders

When you schedule a booking, either through the Online Dashboard or the ServiceM8 mobile app, you can apply a badge to send a reminder to clients before the scheduled booking. The timing of the reminder will depend on how you have set up the Booking Reminder automation.

*(Booking Reminder automation must be enabled. See* [*How to set automatic booking reminders.*](/help-center/servicem8-add-ons/automation/how-to-set-automatic-booking-reminders)*)*

**To send a booking reminder from the Online Dashboard:**

1. From the *Badges* pane on the right of the job card, scroll down and click **Booking Reminder**. The badge turns green upon activation.
2. Click **Save**.

<img src="https://mintcdn.com/servicem8/-zbrC7uOBBzLhhXY/images/005-052-270-b375fd32-e78a-4a05-b530-25251e21bddd.png?fit=max&auto=format&n=-zbrC7uOBBzLhhXY&q=85&s=42bef58ebe7d8d600df259fd2f27adfa" alt="booking reminder badge in online dashboard" width="851" height="595" data-path="images/005-052-270-b375fd32-e78a-4a05-b530-25251e21bddd.png" />

**To send a booking reminder from the ServiceM8 mobile app:**

1. From the job card, scroll down to Job Details and tap **Badges**.
2. Tap **Booking Reminder**.
3. Tap **Done**.

<img src="https://mintcdn.com/servicem8/-zbrC7uOBBzLhhXY/images/005-052-274-7a772b4b-6b3b-4730-85f0-675c4e033064.png?fit=max&auto=format&n=-zbrC7uOBBzLhhXY&q=85&s=6c5fe090aa011afbdad55ca89833b9b2" alt="booking reminder badge in mobile app" width="774" height="722" data-path="images/005-052-274-7a772b4b-6b3b-4730-85f0-675c4e033064.png" />

The Booking Reminder badge will now appear as an activated badge on the job card.

<img src="https://mintcdn.com/servicem8/-zbrC7uOBBzLhhXY/images/005-052-278-99dd090d-9814-4774-9f35-19af7426caac.png?fit=max&auto=format&n=-zbrC7uOBBzLhhXY&q=85&s=cd807c348f80a9b75949c93f2368df7a" alt="activated badge in mobile app" width="342" height="113" data-path="images/005-052-278-99dd090d-9814-4774-9f35-19af7426caac.png" />

Once the Booking Reminder badge is activated, the job diary will note the scheduled automation.