> ## Documentation Index > Fetch the complete documentation index at: https://support.servicem8.com/llms.txt > Use this file to discover all available pages before exploring further. # How to cancel scheduled automations > Learn how to cancel scheduled automations in ServiceM8. Automatic client communications and tasks in ServiceM8, known as *automations*, cancel themselves if they are no longer relevant. For example, an automated quote follow-up will not send if a client accepts a quote, and an automated request for customer feedback will not send if the client has already submitted feedback. However, if you want to cancel a scheduled automation for other reasons, or even disable an automation altogether, you can do so easily in the Online Dashboard. 1. You can [cancel an automation's scheduled message/s on a "one off" basis, directly from a client's job card](#to-cancel-an-automation-from-the-job-card). 2. You can [review all scheduled messages under an automation together](#to-cancel-an-automation-from-settings---automation), and cancel message/s on a "one off" basis. 3. You can [disable an entire automation](#to-cancel-an-automation-from-settings---automation) permanently, if it doesn't suit your needs. 4. You can [disable an automation for a specific client,](#to-turn-off-an-automation-for-a-specific-client-1) permanently i.e. when an automation is not suitable for a few individual clients, but works well for all others. ## To cancel an automated message from the job card: 1. Find the job and double-click to open the job card. 2. In the job diary, hover your mouse over the automation so the down arrow appears, then click it. 3. Click **Cancel Scheduled Message**\*\*.\*\*

## To cancel an automation in Settings: 1. Go to **Settings > Automation.**

1. Find the automation you want to cancel in the list and click **# scheduled**. (In the example below, there are 3 scheduled *Quote Follow Up* automations.) [ number of automations scheduled

](/images/005-011-596-576252c5-47d2-454c-be15-37495d58265a.png) 1. Click **Cancel** next to any automations you don't want to send. *(Click the job number to open the job card if needed.)* [ cancel scheduled activity

](/images/005-011-600-4c0a9d03-036b-4399-a5ed-82370c0b5f66.png) ## To disable an automation entirely: 1. Go to **Settings > Automation.**

1. Find the automation you want to disable for all clients, and switch it to OFF:

## To turn off an automation for a specific client: 1. Find a job for the relevant client, and double-click to open the job card. 2. In the job diary, hover your mouse over a scheduled message of the specific type of automation you don't want that client to receive in future, and click the drop-down arrow in the top-right corner. 3. Click **Turn Off for this Client**\*\*.\*\*

You can re-enable it again for the client at any point in future by finding the disabled automation in a job card for the client, clicking the same drop-down and selecting "Re-enable for this Client".