> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Badge Follow Up Automation
> Learn about badge Follow Up Automation in ServiceM8.
Use Badge Follow Up Automation to automatically send follow up messages to your clients after completing a job. There's so many ways this can be handy:
* Request feedback soon after job completion
* Prompt the client to book maintenance or related work
* Remind clients of repeat visits that may be necessary (examples include annual pest inspections, air-conditioner cleaning, or equipment servicing)
## Click the New Automation button
Unlike some other Automations, there are no pre-created Badge Automations. You can create one by clicking the New Automation button.
## Select Badge Follow Up from the list
## Choose how to send your follow up messages, and enter a badge name
## Choose how long to wait before sending a follow up message
The "Skip sending if..." checkbox is perfect for follow-up messages which ask clients to book in a repeat visit. It allows you to automatically cancel the scheduled message if the client calls before the automated message and books a repeat visit themselves.
## Configure the follow up message to be sent
You can use all standard [template fields](/help-center/advanced-setup/invoice-quote-templates/available-fields-for-invoice-and-quote-templates) in your messages.
## Review your settings
Each Badge Follow Up Automation will create a unique badge in your account. Simply apply the badge to a job, and the follow up message will be scheduled for the specified time after job completion.