> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to mark a job as unsuccessful
> Learn how to mark a job as unsuccessful in the Online Dashboard.
If a quote is declined or the work is no longer going ahead, you can mark the job **Unsuccessful** from the **Job card** in the **Online Dashboard**. This keeps the job record and client details in ServiceM8 so you can find it again later if plans change.
## 1. Open the job
From the **Dispatch Board**, open the job you want to update.
[
](/images/mark-job-unsuccessful-open-job.png)
## 2. Change the job status to Unsuccessful
In the **Job Status** dropdown, select **Unsuccessful**.
[
](/images/mark-job-unsuccessful-status-dropdown.png)
ServiceM8 saves the change automatically. You will see the status update to **Unsuccessful** and a status change entry in the diary.
[
](/images/mark-job-unsuccessful-status-updated.png)
The job will remain on the **Dispatch Board** for 48 hours, then it will drop out of the standard lists.
## 3. Find the job again later
Use **Job Search** to search for the job by the job number, client name, phone number, address, or another job detail.
[
](/images/mark-job-unsuccessful-search-results.png)
If your client changes their mind later, open the job and change the status back to **Quote** or **Work Order**.
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