> ## Documentation Index > Fetch the complete documentation index at: https://support.servicem8.com/llms.txt > Use this file to discover all available pages before exploring further. # Customising automated confirmation email templates > Learn about customising automated confirmation email templates in ServiceM8. ServiceM8 has default email templates in place to send a professional confirmation when a customer books a service online. However, you may want to create your own custom templates to better suit your processes or brand. As with other emails generated automatically by ServiceM8, if you create an email template named the same as the default email template, your customised template will be used. **To customise a customer confirmation email template:** 1. Go to **Settings > Email Templates**. Settings > Email Templates 1. Click **Add Email Template**. Add Email Template 1. Complete the *Template Name* field. * To change the email for a ***customer-scheduled*** **booking for** ***onsite*** **service**, name your new email template **On-Site Service Confirmation**. * To change the email for a ***customer-scheduled*** **booking for** ***in-shop*** **service**, name your new email template **Workshop Service Confirmation**. * To change the email for a **customer service request** ***without a booked time***, name your new email template **Service Enquiry Confirmation**. 1. Complete the *Subject* and *Message* fields. * Click **Insert Field** to select and include relevant dynamic references in the job confirmation email template. Dynamic references will populate based on the job information in ServiceM8. In the following example, fields in brackets were selected from the **Insert Field** drop-down list. Add Email Template pop-up window * Click **Source** if you would like to include your own HTML style attributes within your message. Here is that same example, but in Source view. Email Template Source Code 1. When you are satisfied with your template, click **Save Changes**. Remember to proofread, proofread, and proofread again! ## Existing confirmation email templates For your reference, here are the default confirmation email templates. 1. **On-Site Service Confirmation** Scheduled, on-site 1. **Workshop Service Confirmation** Scheduled, workshop 1. **Service Enquiry Confirmation \*** Enquiry but no set time \* Because service enquiries arrive in your inbox without being automatically converted to a job, the Service Enquiry Confirmation template will not support all merge fields found under **Insert Field**. Along with the fields included in the default template, it will support: Additional dynamic fields for enquiries