> ## Documentation Index
> Fetch the complete documentation index at: https://support.servicem8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to set up queues

> Learn how to set up queues in ServiceM8.

Queues help you manage jobs on hold. This article explains how to [set up regular queues and assignable queues](#to-create-a-new-queue) in ServiceM8, how to [edit queues](#to-edit-a-queue), and how to [remove queues](#to-remove-a-queue).

* To learn more about the two types of job queues and how they work, see [Queues - overview](/help-center/servicem8-add-ons/servicem8-add-ons/queues-overview).
* To learn how to use queues in your daily workflow, see [Manage jobs with queues](/help-center/desktop/more-on-the-online-dashboard/how-to-manage-jobs-with-queues).

Queues can only be set up, edited, or removed using the Online Dashboard.

## To set up a new queue:

1. From your Online Dashboard, go to **Settings** > **Job Queues**.

<img src="https://mintcdn.com/servicem8/tpKab20LkjHgfc4y/images/004-751-187-a2dcfa38-6b23-4845-b827-a190af8e4588.png?fit=max&auto=format&n=tpKab20LkjHgfc4y&q=85&s=6b315a1ef35feb04b7a4ad21601bca6b" alt="settings to job queues" width="835" height="286" data-path="images/004-751-187-a2dcfa38-6b23-4845-b827-a190af8e4588.png" />

1. Click **Add Queue**.

[<img src="https://mintcdn.com/servicem8/tpKab20LkjHgfc4y/images/004-751-191-medium-0f400c4f-3a06-4812-b912-a80d1f56172f.png?fit=max&auto=format&n=tpKab20LkjHgfc4y&q=85&s=f096ffc6ad7245e494280aa2d32a9085" alt="job queues" width="855" height="169" data-path="images/004-751-191-medium-0f400c4f-3a06-4812-b912-a80d1f56172f.png" />](/images/004-751-191-0f400c4f-3a06-4812-b912-a80d1f56172f.png)

1. Fill out the Job Queue fields.

* If the new queue is a **regular queue,** which is for jobs waiting on an *external* action (for example, waiting for parts to arrive), fill out the fields as follows:
  * *Name:* Input a queue name (best practice is to identify the reason for the hold, such as "Parts on order", or "Quotes awaiting approval")
  * *Queue Type:* Select "**For jobs on hold**"
  * *Default Timeframe:* Select the default time to act (this can always be changed when assigning the task in the queue)

[<img src="https://mintcdn.com/servicem8/PN0dZlyeOWhEO3RY/images/005-004-620-medium-cac47258-be3c-4b28-af97-8d8136efb80d.png?fit=max&auto=format&n=PN0dZlyeOWhEO3RY&q=85&s=17277c539e4e69b73321905e21bb3aa5" alt="standard queue set up" width="855" height="313" data-path="images/005-004-620-medium-cac47258-be3c-4b28-af97-8d8136efb80d.png" />](/images/005-004-620-cac47258-be3c-4b28-af97-8d8136efb80d.png)

* If the new queue is an **assignable queue,** which is for jobs waiting on an *internal* action (for example, placing an order for parts), fill out the fields as follows:
  * *Name:* Input a queue name (best practice is to identify what the assigned staff member must do, such as "Order parts", or "Provide quote")
  * *Queue Type:* Select "**For jobs requiring action**"
  * *Default Timeframe:* Select the default time to act (this can always be changed when assigning the task in the queue)

[<img src="https://mintcdn.com/servicem8/PN0dZlyeOWhEO3RY/images/005-004-624-medium-5b75ba38-0743-4f92-8d68-724ef3ff0eb6.png?fit=max&auto=format&n=PN0dZlyeOWhEO3RY&q=85&s=094c7f09c574ce8e256dcf0e2eaf55ef" alt="assignable queue set up" width="855" height="307" data-path="images/005-004-624-medium-5b75ba38-0743-4f92-8d68-724ef3ff0eb6.png" />](/images/005-004-624-5b75ba38-0743-4f92-8d68-724ef3ff0eb6.png)

1. Click **Save Changes**.

When you return to the Dispatch Board, your new queue folders will be there, and the new queue will also have a column in the Queues view. Note that assignable queue folders are a different colour than regular queue folders.

[<img src="https://mintcdn.com/servicem8/PN0dZlyeOWhEO3RY/images/005-004-625-medium-0d908c0f-1641-467e-9301-be0ffd04cf3e.png?fit=max&auto=format&n=PN0dZlyeOWhEO3RY&q=85&s=0ac4b3609d0f2e479d88b83296dfeff4" alt="new queues in dispatch board" width="855" height="142" data-path="images/005-004-625-medium-0d908c0f-1641-467e-9301-be0ffd04cf3e.png" />](/images/005-004-625-0d908c0f-1641-467e-9301-be0ffd04cf3e.png)

## To edit a queue:

1. From your Online Dashboard, go to **Settings** > **Job Queues**.
2. Find the queue and click **Edit**.
3. Make your desired changes to the queue settings (see [previous section](#to-create-a-new-queue) for more information about queue settings).
4. Click **Save Changes**.

[<img src="https://mintcdn.com/servicem8/PN0dZlyeOWhEO3RY/images/005-004-628-medium-87976976-6068-4fa1-90d3-6d755a4b8399.png?fit=max&auto=format&n=PN0dZlyeOWhEO3RY&q=85&s=1987f9e2db0357c1d2f442ca1f9b3e8a" alt="edit a queue" width="855" height="169" data-path="images/005-004-628-medium-87976976-6068-4fa1-90d3-6d755a4b8399.png" />](/images/005-004-628-87976976-6068-4fa1-90d3-6d755a4b8399.png)

## To remove a queue:

1. From your Online Dashboard, go to **Settings** > **Job Queues**.
2. Find the queue and click **Remove**.
3. Click **Yes** to confirm removal (only if you're sure you want to delete the queue from your workflow!).

[<img src="https://mintcdn.com/servicem8/PN0dZlyeOWhEO3RY/images/005-004-632-medium-0cbfab40-94b2-4d23-a5ea-a9b55ce590e0.png?fit=max&auto=format&n=PN0dZlyeOWhEO3RY&q=85&s=cbdd956b1df01fc7f101334a9469c4a1" alt="remove a queue" width="855" height="169" data-path="images/005-004-632-medium-0cbfab40-94b2-4d23-a5ea-a9b55ce590e0.png" />](/images/005-004-632-0cbfab40-94b2-4d23-a5ea-a9b55ce590e0.png)