I’ve sent an invite to my client but they aren’t seeing the banner to accept it?

If you have sent through a client invite but your client isn’t seeing the invitation on their home screen to accept it then there is a high chance they are signed up as a partner themselves. Partners are unable to connect with other partner accounts. 

A lot of the time the client is not aware that they have signed up as a partner but one of the obvious sign is if the account owner has the Partner Menu icon in their account.


For them to deactivate their account as a partner they can click this link while they are logged into their account - https://go.servicem8.com/help_me/DeactivatePartnerAddon 

Once they are no longer a partner they should be able to view your invite. 

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