How to request Google and Facebook reviews with the Customer Feedback Add-on

When a customer leaves positive feedback, you can ask them to leave a review for your business on Google or Facebook.

To set this up, first log in to ServiceM8 online, then go to Settings > Feedback.

Scroll down to the review section, and insert your Facebook and/or Google review links in the corresponding boxes.

You can find your Facebook review link by going to your Facebook business page settings. In the Templates and Tabs section, make sure you have reviews turned on, and you will be able to copy the review link.

Once you've configured Facebook and/or Google URLs, when customers leave a 4 star review or higher they will be directed to a special thank you page asking them to review your business on either Google or Facebook. 

If you have added both Google AND Facebook links, ServiceM8 will alternate between the two options for each feedback received i.e. the customer will only be presented one option (Google OR Facebook), instead of having to make a choice. 

The customer can also copy their review to easily add it to the third party website.

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