How to complete a Network Request using the ServiceM8 app

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Open the request in the ServiceM8 inbox and tap Action

Open the request in the ServiceM8 inbox and tap Action

Tap Convert To Job

Tap Convert To Job

This will convert the Network Request into a job in your ServiceM8 account. The Network Request reference number (106-2 in this example) will become the PO Number of the job.

Tap each requirement to mark it as completed

Tap each requirement to mark it as completed
  • To-do requirements will be marked as complete when you tap them
  • Photo requirements will bring up the camera so you can capture the requested photo
  • Document requirements will prompt you to select a document from the job diary
  • Form requirements will display the form so you can complete it

Confirm that the information is being shared

Confirm that the information is being shared

Tap "Send Task" to mark the requirement as complete and share this with the sender of the Network Request. Tapping Cancel will leave the requirement un-completed.

Send messages to the requester

Send messages to the requester

Tap the "+" button at the top right of the job, then tap "Network Update". You can enter a message and optionally select attachments to send to the business that created the Network Request. Please note that messages sent & received this way are currently only viewable on the Dispatch Board job card, however you will receive a ServiceM8 notification and an e-mail for any network update messages sent to you.

Mark the job as complete

Mark the job as complete

After all other requirements have been completed, you can tap the final "Complete Work Order" requirement to mark the Network Request as complete.

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