This lesson will teach you how to turn send an email reminder 24 hours prior to a booking and an SMS reminder 8 hours prior to a booking. This lesson assumes you have already activated the Booking reminders Add-on.
First we need to set how early to remind the client. Click Settings
Click Preferences
Select Automated Reminders
Set 'How many hours prior to booking should SMS reminder be sent?' to remind 8 hours
Set Email Reminders to 24 hours
At this point you can also edit the message sent to your clients
Click Save
Now we need to set a job to have a reminder sent. Click Dispatch Board
Open the job you wish to set a reminder for
Scroll down the badge list and activate Booking Reminder
Click Save
Finally, we will schedule this job.
That's it. This customer will now receive an email reminder 24 hours prior to the booking and an SMS 8 hours prior to the booking.
When making the booking it's important to note the following rules surrounding when it will send an email or SMS.
SMS Reminders:
- SMS messages are only sent between 8am and 9pm (reminders after 9pm will be sent 8am following day).
- Bookings scheduled within reminder time-frame will not receive SMS.
Email Reminders:
- Email reminders are sent regardless of time of day.
- Bookings scheduled within reminder time-frame will not receive email.
You can also watch the video tutorial here.