What is happening?
ServiceGuru (an independent ServiceM8 Partner who offers third-party add-ons to ServiceM8) has announced they will be ending the provision of their add-ons and services, with a final end date of 1 February 2025. You should plan for the scenario that any ServiceGuru add-on you use will completely stop working, and you will not have any access after 1 February 2025.
Your ongoing access and use of ServiceM8 itself will not be affected by the discontinuation of any third-party ServiceGuru add-ons you may be subscribed to.
If you make use of a third-party add-on by ServiceGuru, you will need to review the relevant workflow and consider how you might be able to achieve similar outcomes via other means, such as existing ServiceM8 functionality and add-ons, other third-party add-ons in the ServiceM8 Add-on store, the functionality available in your accounting software, other apps in your current “app stack”, and/or workflows you can build yourself between ServiceM8 and other apps via Zapier.
Keep in mind that ServiceM8 has released a lot of functionality over the years, so there’s a good chance you can achieve similar outcomes (entirely, or partially) with existing ServiceM8 functionality. You can check out the latest launch here and all past updates here.
Who do I contact?
If you have questions about ServiceM8’s existing capabilities and possible features/workflows to replace an outgoing add-on, please contact the ServiceM8 Support team at support@servicem8.com and we’ll do our best to help and offer suggestions.
If you have questions about ServiceGuru, such as questions relating to the end of their support, or the billing or data associated with your use of their add-ons, please contact the ServiceGuru team via their support channels.