If you have a job which requires immediate attention, it doesn't make sense to schedule it in a calendar. It needs to be allocated to a staff member to complete as soon as possible.
This is where Urgent Jobs are used.
To schedule a job as Urgent, simply drag the job onto the staff member's icon in the Dispatch Board.
A pop-up will appear, prompting you to provide a brief message to the staff member. This will immediately notify the staff member via their iOS device, including instantly displaying the relevant job on screen.
In addition, the job will also be added to the top of their schedule as an Urgent Job pending completion, and will remain allocated to the staff member until it has been completed.