In ServiceM8, office staff can communicate with field staff through the Dispatch Board via push notifications to their iOS devices.
Go to Dispatch Board
Specify a staff member to message
Click the drop-down arrow on the staff member you wish to send a message to.
Send a message
Enter the staff member's mobile/cell number if required (this will be remembered for future messages). Enter your message to the staff member and click Send.
Note: if the staff member doesn't have an active iPhone/iPad device with the ServiceM8 app installed, an SMS message will be sent to their mobile. If they do, the message will be sent directly via ServiceM8 using a push notification (no charge).