This article tells you:
- How to join the waitlist
- Which ServiceM8 Phone plans are eligible
- What your Phone Agent can do
- How the different Phone Agent modes handle your calls
Join the waitlist
As of the launch of ServiceM8 14, the ServiceM8 Phone Agent will be rolled out gradually through a controlled, phased release. Priority access will go to pre-existing ServiceM8 Phone customers. To join the waitlist, enable the ServiceM8 Phone Agent add-on from the Online Dashboard, in Account > Features & Integrations.Plans and availability
The ServiceM8 Phone Agent will be available for customers on the Connect Plus and Unlimited* plans for ServiceM8 Phone. If you were a ServiceM8 Phone customer before 19 September 2025, you’ll get access to the After Hours Phone Agent mode at no extra cost (i.e. you don’t need to change your plan). *The Connect Plus and the revised Unlimited plan, released September 2025.What the ServiceM8 Phone Agent can do
Just like a real receptionist, the Phone Agent can:- Answer calls during business hours, after hours, and/or in a voicemail capacity.
- Answer common client questions.
- Take messages and save them to your ServiceM8 Inbox.
- Text callers a link to your online booking form.
- Submit an online booking on the caller’s behalf.
- Transfer calls to the right staff for complaints, emergencies, or specialist questions.
- Filter spam and sales calls, saving you time and interruptions.
How the different Phone Agent modes handle your calls
Your Phone Agent has three different modes. You can enable one or more at once, depending on how you want to manage your calls:- Business Hours mode: In this mode, your Agent answers calls immediately during your specified business hours, before the call rings through to your staff. It can screen calls, answer common questions, filter out spam and sales calls, and direct urgent matters to the right team member.
- After Hours mode: In this mode, your Agent answers calls that come in outside of your business hours. It can provide callers with answers to common questions, offer to book new work via an online form, text the caller a link to your online booking form, identify urgent issues that qualify for after hours services (if applicable), or take messages for follow-up during business hours.
- Voicemail mode: In this mode, your Agent acts as an intelligent voicemail replacement. When a call would normally be sent to a standard voicemail (for example, if no staff member is free to take a call), this Agent answers instead, and can offer similar options and actions as the other modes.